Frequently Asked Questions
All of our socks are made and sourced from Scandinavia and Europe. They are Oeko-Tex certified, made without harmful substances, GOT certified and backed up by independent certification of the entire textile supply chain.
We are not involved in drop shipping, and all of our socks are held and quality checked by ourselves at our premises in South Wales, UK.
All of the labels used on our socks are made by Fineprint, a UK-based company in Nottingham.
"Fineprint has signed up for the Carbon Capture Scheme and as such are offering customers and their clients the opportunity to capture the CO2 emissions from their paper purchases by planting native woodland, right here in the UK, through the Woodland Trust and the Woodland Carbon scheme" (https://www.fineprintltd.co.uk/).
For our tags, we only use biodegradable plastic tags.
We use Royal mail's carrier service for our shipping. 1st and 2nd class shipping options can be selected at checkout, with shipping confirmation being sent via email once the order has been processed by the Royal Mail.
We aim to have excellent customer service no matter how big or small your question might be - one of our friendly team members will always be happy to assist.
Support can be reached at: [email protected]